Accurately Appraising Property to Achieve Fairness and Equity
for Metropolitan Nashville and Davidson County

Vivian started her professional career in 1987 as a Real Estate Appraiser at the Tennessee Public Service Commission (“Commission”) now known as the Tennessee Public Utilities Commission. While at the Commission, Vivian was responsible for the appraisal of public utility properties for ad valorem tax purposes. She was promoted to the position of Assistant Director and later to Chief of the Consumer Services Division where she oversaw Tennessee’s regulatory initiatives, policy development, and complaints about regulated utility companies. She concluded her state career as the Commission’s statewide representative for Consumer Education & Outreach, a role in which she traveled the state empowering consumers to make informed decisions about their gas, water, electric, and telephone services.